Refund and cancellation policy
Terms for deposits, cancellations, rescheduling, and refunds on advisory engagements with Future Prismpoint Co., Ltd.
Eligibility
Refunds apply to fees paid for Occupancy Dashboard Reviews, Pickup Curve Briefings, Revenue Team Occupancy Workshops, and Multi-Property Occupancy Maps when the conditions below are met. This site does not sell physical goods or software subscriptions.
Timeframe
Cancellation requests must be sent in writing to info@future-prismpoint.click at least five business days before the first scheduled working session for a full deposit refund, subject to work not yet started.
Full and partial refunds
- Full refund of unused fees when we cancel an engagement and cannot offer a suitable alternative date.
- Full deposit refund when you cancel five or more business days before the first session and no preparatory work has been delivered.
- Partial refund when preparatory analysis has begun: we retain a fair portion for hours already spent, typically up to 40% of the engagement fee, and refund the remainder.
Non-refundable items
Completed walkthroughs, delivered annotated packs, and finished workshop delivery days are non-refundable. Travel costs already incurred for confirmed on-site days outside Greater Bangkok are non-refundable once booked with your approval.
Work already started
Once segment extracts have been analysed or draft boards prepared, fees for that portion are earned. Remaining unused sessions may be rescheduled or partially refunded as above.
Deposits
Deposits reserve calendar time. They convert to earned fees according to the cancellation schedule in this policy.
Rescheduling
You may reschedule once without charge if notice arrives at least three business days before the session. Later changes may incur a rescheduling fee of 3,000 THB to cover calendar disruption.
No-shows
If the client team does not attend a confirmed session without prior notice, that session is treated as delivered and is non-refundable.
Refund process and timing
Email info@future-prismpoint.click with the engagement reference and reason. Approved refunds are processed within 14 business days to the original payment method where possible.
Purchased materials
Printed packs produced specifically for your hotel remain with you; their production cost is not separately refunded once printed.
Contact
Refund requests: info@future-prismpoint.click · 022850052 · Street: 17th Fl., , Sathorn; City: Sathon; State/province/area: Bangkok; Zip code: 10120; Country calling code: +66; Country: Thailand